We are not your average industry experts. Leveraging a fundamental belief in the universal power of GSD, we believe in “Getting S*** Done”. We believe in doing rather than talking, in providing results & ROI rather than just billable hours. Our expertise comes from a team of people who have grown up within their industries & are all experts in their own fields. We enjoy coming together to solve the most challenging business problems our clients face in today’s changing global market place. Why not let us solve yours?

Our truly International experience stretches from Start Up to Delivery in industries as diverse as multi-lingual, multi-channel contact centre’s & retail, Supply chain & logistics, eLearning, technology & FMCG, Online Gaming, Financial Services, Specialist Pharma & Medical Devices, and even construction services and Fire Prevention, all with an emphasis on service excellence.

We have been successfully providing both in-house & outsourced solutions in every area that’s critical to business success for 20 years now & if you’re wondering if we can actually help your business, simply ask?

Google delivers endless answers. We simply deliver the right one.

Solution 42 continue to learn, grow and expand our range of value added business services.
Recent projects supported by our team include:
• 2019 Providing operational coaching and mentoring support for a market leading online travel agency’s newly established multi lingual contact centre

• We are diversifying our elearning support projects to include multi lingual professionally accredited courses for those seeking employment in a new country

• Providing consulting collaboration with a business providing specialist construction and fireproofing services / fire prevention services

• 2018 Defining CX strategy, service KPI’s and performance metrics for a global vehicle leasing company –Selection of a world class Omni Channel solution to support transformation

• 2016 – 2017 Strategic development and operational improvement of a world class online gamine and sportsbook contact centre operation in their Eastern European multi lingual hub

• 2015 Successfully executed a complex proof-of-concept for a Ukraine-based start-up BPO (NDA), intending to operate a multisite model. Managed all aspects of key projects

• 2015 Detailed business case and implementation plan for a BPO looking to move into the European market -business, financial and strategic planning, multi-channel marketing, business development, target client demographic mapping, location selection and recruitment profiling.

We continue to work with and assist our clients in all critical aspects of their customer and operational delivery. Please contact us directly to discuss how we could add value to your business, enhance operation processes and improve you CX or NPS performance.